FQA:

1.Buys and Communications

(1) Find the item you want on the website

Usually you can find the item on keyword search or the category item, if you can't find the

items you want on our website,send a inquiry on custom service emial www.customer-servers@hotmail.comor ciick contact us item , we can help you locate what you are looking for

(2)How do I place an order

It is simply for you to place order ,there are 5 steps

1) Find the shoes you want

2) Add to Cart

3)Enter personal details,register as a member on our website

4)Review and submit order

5)Make the payment

2.Payment

(1) How do I make a payment?

There are two main payment methods available on our shopping site: PayPal, credit cards,

(2) What are the advantages of paying with PayPal?

1.Payment is traceable. You can trace the status of your payment using PayPal account

2.Payment does not require you to use your credit card online (you can transfer directly from your bank account). we doesn’t see your credit card number (it is safely encrypted through PayPal’s server), which limits the risk of unauthorized use.

3.PayPal offers PayPal Buyer Protection on qualifying items – up to $1,000 in free coverage. Additional limited protection is offered through PayPal’s Money Back Guarantee.

(3)What are the advantages of paying with credit card?

1. 1. Payment is traceable
2. 2. Payment is immediate and convenient.
3. 3. Credit card companies typically provide some level of identity and purchase protection. Listed below are links to some popular credit card protection policies

(4)Why does my credit card payment fail?

Payments by credit card may fail because of bank authorization and fraud prevention systems. When you have trouble with making a payment via credit card, you may contact your card-issuing bank or PayPal directly.

The following reasons account for most cases of credit card payment failure:

A. The number of credit cards on your account is above the limit – the max number of credit cards you can use for payment on our site is two. If you exceed the limit, your payment may fail.

B. The amount of payment exceeds credit limit – the max daily spending on our site for a single credit card is USD500.

C. The billing address is inconsistent with your credit card address.

D. Different users are found to have used the same credit card.

E. Your credit card may not support online transactions.

F. Your credit card may not support 3D security verification.

3.Delivery

(1) when will it ship out after I place an order

Usually we will ship it out next days after you place an order, sometimes may delay one or two days for out of stock ;

(2) When will I receive my items after I place an order

Shipping Method: Delivery time varies with shipping method. For example: DHL, UPS and Fedex takes 2-4 days while EMS takes 7-10 days

(3)can I get the tracking number for my order

We will email you tracking number when ship it out, The tracking information normally appears after 1-2 days. If you cannot find a tracking number after a long time .please contact us